Frequently Asked Questions

  • Beginning therapy with Boreal Therapy Collective is easy and requires no referral. You can book your initial assessment here.

  • Yes, we offer online/virtual therapy to residents of Alberta through Jane App, a web-based electronic health record system based in Montreal, Quebec. Jane App is fully compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA).

  • We work with children (age 6+), teens, and adults of all ages.

  • Yes, we offer in-person and virtual couples counselling.

  • Yes, we offer in-person and virtual family therapy.

  • During your first appointment, you and your therapist will get to know one another. Your therapist will ask you questions to better understand you and your areas of struggle. This is known as an assessment. Depending on how much you share, the assessment phase can last anywhere from one to three appointments. The assessment is critical. It helps you and your therapist understand your goals, and it helps your therapist develop a treatment plan to support you in achieving these goals.

  • Most people will have a therapy session every two weeks, and we recommend this for optimal treatment. Effective therapy typically takes somewhere between six to twelve appointments (for some more, others less). Many choose to continue therapy once formal treatment is complete. This is referred to as maintenance. People who do this typically have an appointment once every six to eight weeks. This is not a requirement and is a matter of personal choice.

  • If you need to cancel or reschedule a session, you must do so at least 48 hours prior to your session. Late cancellations (less than 48 hours’ notice) and no-shows will be billed at the full session rate. This policy is strictly enforced.

    To help you remember upcoming appointments, we send 72 hour reminder emails. This gives you 24 hours to cancel your appointment (and allows us to fill the spot with someone in need of mental health care).

  • Monday-Thursday: 9:00am-8:30pm
    Friday: 9:00am-5:00pm
    Saturday and Sunday: By appointment only

  • Initial assessments are billed at a rate of $330.00 for a 90-minute appointment. Follow-up sessions are billed at a rate of $220.00/hour or $330.00/90-minutes (you can choose your preferred appointment length when booking).

    Our social workers offer direct billing to 25+ benefit providers. With your consent, we will always direct bill first.

    Please note that our Registered Psychiatric Nurses are typically ineligible for direct billing.

    If we are unable to direct bill, you can pay via email money transfer or credit card. You will be given a receipt once payment has been collected. For more information on benefit coverage, click here.

  • We’re located at 8530 Manning Avenue, Unit 104. You’ll find us in the Service Canada building (on the side of the building that faces the Clearwater River). To check out our space, click here.

  • We’re located at 8530 Manning Avenue, Unit 104. You’ll find us in the Service Canada building (on the side of the building that faces the Clearwater River). To check out our space, click here.

    Parking is located at the front and back of the building. The front parking lot is closer to us but tends to fill up quickly. If you park at the back (where Service Canada is located), you can walk around the building to reach our office. To learn more about parking, click here.

    Importantly, you do not need to be in town for treatment. We offer in-person and virtual therapy and our therapists are happy to provide whatever option works best for you!

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